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Warranty

Illumicare Group offers a full 4-Year Warranty on all LED lamps.

Purchase any LED lamp from Illumicare and it is automatically covered by our 4-Year Replacement Warranty.

Simply return any failed LED lamp to our warehouse, along with proof of purchase (invoice) and we will send you a new replacement lamp within 2 business days of receipt.

Please note: Illumicare’s warranty does not cover shipping costs to and from our facility. Lamps that show signs of physical abuse, tampering or moisture damage will not be covered under warranty.

Download our warranty information by clicking here: LED Product Warranty.

Contact us for more information.

Professional Grade Fixture Product Warranty

Illumicare Group Limited’s fixtures are guaranteed to the original owner against defects in material and workmanship.

Without charge, Illumicare Group will replace any properly installed fixture, including the housing, lens, socket and wiring, which fails under normal operating conditions and has not undergone abuse beyond normal wear-and-tear within the specified warranty period.

Fixtures that show signs of physical abuse, tampering or damage from unsafe or improper installation will not be covered under warranty.

Professional Grade Solid Brass & Copper Fixtures: Lifetime Warranty

(Jasper, Alder, Wally, Heidi, Woody, Sandy, Roxy, Misty, Pearl, Aspen, Bentley, Herb, Opal, Ginger)

All solid brass and copper professional grade fixtures are covered during the warranty period (determined from date of invoice) if returned to the factory, transportation prepaid, and our warranty inspection determines the product to be defective under the terms of the warranty. A Return Merchandise Authorization (RMA) must be issued by Illumicare prior to the return of any product.

Please note: Illumicare’s warranty does not cover shipping costs to and from our facility. Fixtures that show signs of physical abuse, tampering or damage from unsafe or improper installation will not be covered under warranty.

Download our warranty information by clicking here: Fixture Warranty Information.

Illumicare Group offers a Lifetime Warranty on all low voltage transformers.

Purchase any transformer from Illumicare and it is automatically covered by our Lifetime Warranty.

Illumicare Group Limited’s transformers are guaranteed to the original owner against defects in material and workmanship.

Without charge, Illumicare Group will replace any properly installed transformer which fails under normal operating conditions and has not undergone abuse beyond normal wear-and-tear within the specified warranty period.

Please note: Illumicare’s warranty does not cover shipping costs to and from our facility. Transformers that show signs of physical abuse, tampering or damage from unsafe or improper installation will not be covered under warranty.

Download our warranty information by clicking here: Transformer Product Warranty.

Fill out your transformer warranty card here: Transformer Warranty Card

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Pearl
Pearl